Returns and Exchanges
Policy on Returns and Exchanges
Tsega Business Centre, Haya Hullet, 1st floor #A07
Eligibility of Items for Return or Exchange
(please note: Currently there is no return policy in Ethiopia, however there is an Exchange policy or refund in a form of a gift card).
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 14 (Fourteen) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
Our return and refund policy is described above. According to Ethiopian law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 14 days of purchase.